Patient and Family Advisors

Working Together to Help Improve Our Hospital

Edgerton Hospital in collaboration with Patient and Family Advisors (PFAs) seek to enhance the patient experience at Edgerton Hospital by creating a forum for patients and families to provide feedback on healthcare and other related topics.

Patients and family members offer an important perspective on the care received at Edgerton Hospital and help us carry out our mission to meet the needs of the community by providing quality healthcare services.

What is a Patient and Family Advisor?

A patient and family advisor is someone who:

Wants to help improve the quality of our hospital’s care for all patients and family members
Gives feedback to the hospital based on his or her own experiences as a patient or family member
Helps us plan changes to improve how we take care of patients
Works with the hospital for either short- or long-term commitments, depending on the project
Volunteers his or her time - (usually 1-2 hours per month)

Patient and family advisors provide a voice that represents all patients and families of patients who receive care at Edgerton Hospital.

They partner with hospital doctors, nurses, and administrators to help improve the quality of our hospital’s care for all patients and family members.

Who can be a patient and family advisor?

You or your family member received care at Edgerton Hospital in the last 3 years.
You do not need any special qualifications to be an advisor.
What is most important is your experience as a patient or family member. We will provide you with any other training you need.

Why should you become a patient and family advisor?

When you or your family member were in the hospital, did you think there were things we could have done better?
Do you have ideas about how to make sure other patients and families get the best care possible?
At Edgerton Hospital, patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.

Is being a patient and family advisor right for you?

Being a patient and family advisor may be a good match with your skills and experiences if you can:

Speak up and share suggestions and potential solutions to help improve hospital care for others
Talk about your experiences as a patient or family member – but also think beyond your own personal experiences
Talk about both positive and negative care experiences and share your thoughts on what went well and how things could have been done differently
Listen to and think about what others say, even when you disagree
Bring a positive attitude to discussions
Keep any information you may hear as an advisor private and confidential

About the Council

The advisory council includes patients, family members, and Edgerton Hospital facilitators who meet regularly to provide constructive feedback on various topics affecting the patient and family experience. Subgroups will form and meet as needed for specific projects based on the project and timeline.