A Patient and Family Advisor is someone who partners with hospital staff to help improve care by sharing insights based on personal experiences as a patient or family member. Advisors:

• Share feedback on care, services, and communication
• Help identify opportunities for improvement
  
• Participate in discussions or projects focused on patient experience
  
• Work collaboratively with hospital staff and leadership on either short or long-term commitments, depending on the project
  
• Volunteer their time, typically 1–2 hours per month

No special training or medical background is required. We will provide you with any other training you need. Your experience and perspective are what matter most.

Patient and Family Advisor Council Goals

The Patient and Family Advisory Council exists to:

• Improve the overall patient and family experience at Edgerton Hospital
• Strengthen communication between patients, families, and care teams
  
• Support safe, respectful, and effective care transitions
  
• Provide patient and family input on hospital programs, services, and initiatives
  
• Foster collaboration between patients, families, and hospital leadership
  
• Ensure patient and family voices are included in decision-making

Who can be a patient and family advisor?

You may be a good fit for PFAC if:

• You or a family member have received care at Edgerton Hospital within the last two years, or you are a new/current patient
  
• You are interested in helping improve healthcare for others
• You are comfortable sharing ideas and experiences in a group setting
  
• You can listen to different perspectives and engage respectfully
  
• You are willing to maintain confidentiality

We welcome patients, family members, and community members from diverse backgrounds and experiences.

Is being a patient and family advisor right for you?

Being a PFAC member may be a good fit if you:

• Want to help make care better for future patients and families
  
• Can talk about both positive and challenging healthcare experiences
  
• Are open to constructive discussion and collaboration
  
• Bring a thoughtful, respectful, and solution-focused approach
  
• Value confidentiality and professionalism

About the Council & Meetings

The Patient and Family Advisory Council includes patients, family members, and Edgerton Hospital facilitators who meet regularly to provide feedback and guidance on patient-centered topics.

• Open Patient & Family Meetings: Held quarterly from 6:30pm – 7:30pm
• First Session: PFAC Overview and Q&A, including goals, expectations, and guided discussion
• Future Sessions: Initiative-based discussions shaped by patient and family input
  

Subgroups may form as needed to support specific projects or initiatives.

2026 Quarterly Meeting Dates

• February 25
• May 27
• August 26
• November 18

Time: 6:30pm – 7:30pm
Location: Conference Room D, Edgerton Hospital