Edgerton Hospital Leads Rock County in Patient Satisfaction
By Rachel Wittrock Reporter staff
New data released by the U.S. Department of Health and Human Services revealed Edgerton Hospital scored higher than the state and national average in patient satisfaction.
The survey went out to all in-patients with an overnight stay from April 2012 through March 2013 and measures patient perception of hospital care. Those surveyed were asked questions regarding how well their doctors and nurses communicated; how well their pain was controlled; how soon they received help when wanted; and how clean their rooms were, among other things. Edgerton Hospital and Health Services scored higher than the state and national average in all but two areas: how well their doctors communicated and how soon they received help when wanted.
When it came down to doctor communication, Edgerton Hospital scored a 79, compared to the national average of 81 and state average of 83. Survey participants rated the hospital 64 for receiving care as soon as they wanted, compared to 67 at the national level and 72 at the state level.
However, Edgerton Hospital outpaced the national and state averages, as well as five other area hospitals when it came to cleanliness. Patients rated Edgerton Hospital a 91 for keeping the room and bathroom clean, while Wisconsin hospitals averaged a 79 and nationally, a 73. St. Mary’s Hospital in Janesville scored an 82.
What do the scores mean for the staff at Edgerton Hospital? “These numbers are something to be proud of, but it doesn’t mean we are content,” Nurse Manager Michele McClure said. “It is not about the number, it is about the patient experience. We want patients to walk away happy with the care they received.” Although serving a smaller city means a smaller survey pool, Edgerton Hospital Quality Director Elizabeth Luchsinger said it also means more personalized care.
When Pat Gates broke her femur, she was admitted to Edgerton Hospital for rehabilitation after surgery. The staff at Edgerton Hospital helped push her to relearn daily living activites with her current condition. “The people are wonderful, compassionate and caring,” Gates said. “It is a small facility with a big heart.”
The hospital also operates on a no pass zone: if a call is going off, no one passes the room without checking on the patient, even if the primary nurse is not available. “The experience a patient has when staying at Edgerton Hospital means everything to us,” Edgerton Hospital CEO Jim Schultz said. “Because we’re a small hospital, we’re able to know our patients on a more personal level, and we’ve had numerous patients tell us that after their stay, they leave with an entirely new circle of friends. Top quality care and a good mix of compassion is what sets our hospital apart.”
The new Edgerton Hospital opened its doors in October 2011 and continually strives to make each patient’s experience among the best in the nation. Last March, Edgerton Hospital underwent a rigorous unannounced on-site survey. A team of Joint Commission expert surveyors evaluated the hospital for compliance with standards of care specific to the needs of patients, including infection prevention and control, leadership and medication management. The hospital was then awarded The Joint Commission’s Gold Seal of Approval, which is only achieved by 27 percent of critical access hospitals nationally. “I would recommend it (Edgerton Hospital) to anyone who needed short-term rehab,” Gates said. For more information, visit www.edgertonhospital.com.